Team and Service

At DashDiva LLC, we are dedicated to providing women with high-performance running shoes that combine comfort, durability, and style. Our team is passionate about delivering top-tier products and customer service, ensuring that every step of your running journey is a positive one. This policy outlines our team’s commitment to excellent service and the standards you can expect when shopping with us.

1. Our Team

The DashDiva LLC team is composed of a group of passionate individuals committed to providing high-quality products and outstanding service. From customer support to design and production, every team member plays an essential role in making your shopping experience seamless and enjoyable:

Customer Support Team: Our customer support team is always ready to assist you with any inquiries. Whether you need help choosing the right size, understanding the features of our shoes, or have questions about an order, we’re here to guide you through every step. You can contact us at hayden@dashdiva.fun or call +1 912-221-3396 for assistance.
Product Design and Development Team: Our designers and experts focus on developing women’s running shoes that offer superior comfort, performance, and style. We carefully select materials to ensure every pair is lightweight, durable, and supportive, helping you perform at your best.

2. Our Service Promise

At DashDiva LLC, we promise to deliver not only the highest quality running shoes but also a service experience that goes above and beyond. Here’s what you can expect from us:

Personalized Assistance: Our customer support team is available to provide personalized recommendations based on your running needs. Whether you’re a seasoned marathoner or a beginner, we can help you find the perfect pair of running shoes to meet your goals. You can reach us via email or phone for guidance.
Fast and Efficient Communication: We aim to respond to all inquiries within 24-48 hours. We understand that fast communication is key, especially when it comes to addressing product queries, order statuses, or returns.
High-Quality Products: Every pair of shoes we offer is designed with performance in mind. We focus on comfort, durability, and style to help you achieve your best run, no matter your fitness level. We use high-quality materials to craft shoes that support and cushion your feet mile after mile.
Reliable Shipping: We process and ship orders quickly, usually within 2-3 business days. Once your order has shipped, we’ll provide tracking details so you can follow your package until it arrives at your door.
Customer Satisfaction: We believe in making sure you’re happy with your purchase. If you’re not completely satisfied with your order, we offer a 30-day return and exchange policy. Please refer to our Return and Exchange Policy for more details.

3. Custom Services

Sizing Assistance: If you’re unsure about the size of our running shoes, our team is here to help you make the right decision. We provide a detailed sizing guide, and our customer support team can answer any questions regarding fit.
Special Requests: Whether you need advice on choosing a specific shoe or would like a recommendation based on your running style, our team is available to provide personalized service. Contact us at hayden@dashdiva.fun for any custom requests.

4. Service Hours

Our customer service team is available during the following hours:

Monday – Friday: 9:00 AM to 6:00 PM (MST)
Saturday: 10:00 AM to 4:00 PM (MST)
Sunday: Closed

If you contact us outside of these hours, we’ll respond as quickly as possible on the next business day.

5. Customer Feedback

We value your feedback! If you have suggestions for how we can improve our products, services, or website, please let us know. We are continuously striving to improve the experience we provide to our customers, and your input is a vital part of that process.

Please send your feedback to hayden@dashdiva.fun or call +1 912-221-3396.